Our company implements a procedure referred to as "PDCA" ( plan-do-check-act ). These standard fundamentals have been in place for many years and used as a solid factor in determining and recording quality procedures for the well being of our customers.
- establish the objectives and process necessary to deliver results in accordance with specifications as it applies to our industry.
- implement the process.
- monitor and evaluate the process and results.
- apply actions to the outcome for necessary improvement, by reviewing all steps and modifying the process to improve before its next implementation.
The steps in place for inspection of the products are in place and utilized by our staff as common practice. We have a full response-returned merchandise program in place.